UK Startups Terms, Conditions and Privacy Policy
At UK Startups, we’ve made our terms and conditions simple and easy to understand. No complicated legal jargon—just clear, straightforward language so you know exactly what you’re agreeing to. We believe that transparency matters, and we’re committed to making things as simple as possible for you!
In case you do not understand the terms and conditions outlined below, please ask by emailing info@ukstartups.org
The Basics:
By using UK Startups, you agree to follow these rules, all applicable laws, and local regulations. If you don’t agree, don’t use the site. The content on the site is protected by copyright and trademark laws. All materials are for personal, non-commercial use, meaning you are not allowed to modify, copy the content, or use it for any commercial or public purposes.
Do not try to breakdown, reverse-engineer the platform or website in general.
- UK Startups does not promise the content or actions are accurate, reliable, or fit for any specific purpose. Your due diligence is required as it relates to your personal or business situation.
- UK Startups is not responsible for any damages by you utilising the website, platform and/or services.
- UK Startups makes a good faith effort to ensure all links and materials are correct, however any links leading outside of UK Startups is your responsibility to review.
- UK Startups has the right to modify the terms and conditions at any time without notice. By using the website, you agree to the latest version of the terms and conditions.
The Membership:
All memberships to UK Startups are for a period of 1 year from the registration date. It is your responsibility to login and use the tools, resources and services during this active membership period. Extensions due to external circumstances are not an option.
Promotional Memberships
A promotional membership allows access to the Small Business Startup Platform at a discounted rate. Due to the limited availability and discounted rate, any promotional membership obtained would be a non-refundable transaction.
Event Specific Memberships
Event specific memberships are any membership that are taken on during a special occasion or promoted by UK Startups. This includes start or end of a certain month, start or end of a quarter, or related to any holidays (Christmas, New Years..etc), or funding program deadlines. Due to limited availability, event-specific memberships are non-refundable.
Standard Memberships
A standard membership refers to any fully paid subscription to access the Small Business Startup Platform. All available paid services can be found here as part of the platform. As a digital SaaS, these offerings are consistent for all members, without variation and are non-refundable once the platform has been accessed (once you have logged in).
Growth Memberships
A Growth Membership is a premium service with limited availability. While it follows the same terms as the Standard Membership, it also includes additional benefits such as having dedicated experts create your business plan, prepare three years of annualized financial statements, and design your pitch deck. Once booked with an expert, the Growth Membership is non-refundable due to the limited number of spots available.
Renewal Accounts
As all membership are for a period of 1 year, upon the completion of the initial year, your account will expire. Options to renew at a discounted rate are available up to 30 days after your account has expired. After the 30 days, your account will automatically terminate and will be removed from the UK Startups platform for privacy reasons.
Additional Services
In addition to the membership offered by UK Startups, additional services are available for our members to utilise. Any booked extra services are non-refundable due to limited spots available.
Expert Availability
As part of the paid membership, all members receive expert support through email, the support ticket system, and the 24/7 ‘Ask an Expert’ program. To ensure seamless communication, consistent access to information, and efficient expert availability, all interactions must be conducted online. Phone support is not provided, as it disrupts the flow of information and limits the accessibility of expert resources for all members.
By purchasing membership and confirming that you wish to work with an expert, including during a telephone conversation, you indicate your intention and readiness to begin using our services.
You must log in within 48 hours of receiving working platform access details. If you cannot log in or begin within that period, you must email info@ukstartups.org within those 48 hours, explaining the delay and, where possible, when you expect to begin.
This communication requirement helps our team coordinate expert availability and avoid disruption to work scheduled for other members. Failure both to log in and to notify us within the required period may constitute a breach of this communication obligation. We will contact you and provide a reasonable opportunity to explain or resolve the issue before taking scheduling action.
We may record missed communications and consider them when assessing the cause of delays or responding to a complaint about delivery timelines. Expert work may need to be rescheduled, and any revised timeline will be communicated to you. Delays caused by UK Startups or platform access problems will not be treated as your failure to comply.
Reporting a delay does not itself establish entitlement to a refund.
Success and Guarantees
UK Startups does not guarantee success from using our platform, tools, resources and services. The information we provide should not be relied upon to make or avoid any business decisions or actions. It is always important to conduct your own due diligence before making any business choices.
UK Startups does not provide funding, financial incentives, or act as a lender or investor. The Funding Database, personalized searches, and funding notices we offer are simply suggestions of publicly available third-party options, gathered for your convenience. We do not guarantee that these options are right for you, that you qualify, or that you will be approved for funding.
Any funding options or comments related to the availability of funding are based on the information available at that specific time. Funding programs frequently change, which is beyond the control of UK Startups. As such, the availability of funding cannot be guaranteed and should not be used as grounds for any claims against UK Startups.
While we boast a fantastic success rate in assisting businesses to secure funding, it’s important to recognize that there are external factors beyond our control that can influence the funding process. These factors might include changes in government policy, economic shifts, or variations in the availability of funds from private lenders and investors. As a member, you do have access to the Extended Support Promise, ensuring that we can continue to work with you until funding is secured.
By using our services, you acknowledge and accept these terms.
Cancellation / Refund Policy
UK Startups platform provides sensitive information, which is available at the time of access.
Due to this, your access into the platform and engagement with our experts, signifies use and acceptance of the tools, resources and services.
Once the platform has been accessed (you have logged in), a refund is no longer possible. However, Promotional Memberships, Event Specific Memberships, Growth Memberships and any Additional Services Booked as explained in section “The Membership” above, are non-refundable at the time of registration.
Before registering, we encourage you to understand the service by contacting our support team or calling 020 3880 8554 to ensure you have all the necessary information to make an informed decision.
7-Day Refund Policy
The 7-day period is a deadline for submitting a refund request under this policy, not an automatic entitlement to a refund or an agreed period for delaying engagement. Requests are assessed individually against the applicable policy, the reasons provided and relevant evidence, subject to applicable law.
A request received within seven days remains recorded as received within that period, even if our review or related complaint investigation concludes later. The 48-hour initial access and communication requirement does not shorten this refund-request period.
A refund is available within 7 days for members who do not log in to the platform and are not part of the promotional membership, event specific membership, growth membership, or extra service booking, provided a valid and acceptable reason is submitted and approved. All refund requests must be reviewed and approved by the billing team.
We understand that personal issues may arise which could affect your ability to fully utilize our services. However, we cannot be held responsible for any personal circumstances or events that prevent you from availing yourself of the service. Such issues include but are not limited to illness, personal conflicts, not having the time to dedicate to the service; your personal credit score; personal preference on funding options; or any other individual situations that are beyond our control.
Our goal is to always work with you and accommodate to the best of our ability.
In case a refund is approved, merchant and administrative fees which are deducted upon registration are non-refundable and total 5% of the transaction.
By engaging with our services, you expressly acknowledge and agree to the terms and conditions outlined herein. These terms and conditions constitute a legally binding agreement between you and UK Startups. If you do not agree to these terms and conditions, please refrain from using our services.
Individual Review of Complaints and Refund Requests
Each complaint and refund request is assessed individually on its facts and supporting evidence. Where a refund request relies on a complaint about the sale or service, we will first investigate and address that complaint, then determine the related refund request under the applicable policy and law.
You may submit a complaint and refund request together. We will record both when received; you do not need to wait for the complaint outcome before requesting a refund. Our review process will not extend any applicable legal deadline for cancellation or repayment.
Rejecting one explanation does not automatically determine a separate concern. Equally, repeating an issue already addressed does not require a fresh investigation unless new relevant information is supplied. Our response will explain the evidence considered and the reasons for our decision.
If you have a separate concern or new relevant evidence, please provide it for review. Your membership remains available should you wish to begin working with our team, unless access has been suspended or the membership has ended under the applicable terms. You are not required to log in for us to review your complaint or refund request.
Access to Proprietary Content and Waiver of Cooling-Off Period
UK Startups provides services for establishing, operating and developing a business. By registering, you confirm that you are purchasing membership wholly or mainly for purposes relating to your trade, business, craft or profession. Where your purchase is made wholly or mainly for business purposes, the 14-day consumer cooling-off period under the Consumer Contracts Regulations 2013 does not apply. Cancellation and refund requests are instead governed by our Cancellation / Refund Policy, subject to applicable law. Signing in provides access to our platform content, tools and resources and constitutes platform use for the purposes of our refund policy. By proceeding to sign in and use the platform, you consent to the immediate delivery of this proprietary content and acknowledge that, once you have accessed the platform, refunds will not be provided except where required by applicable law or expressly permitted under our Cancellation / Refund Policy.
Ultimate Authority
UK Startups and its representatives reserve the right to take action as needed. Any accounts and fees being charged back, disputed or reported as unauthorized will immediately void your account until the investigation of such transactions are investigated. Inappropriate behavior by members may lead to account termination and further consequences. Any threats or attempts to defame or damage the reputation of UK Startups, its tools, resources, or services will result in immediate account termination and potential further action.
Privacy Policy
We value your privacy and are committed to protecting your personal information. We do not sell, share, or distribute any information to third parties. The information we collect is provided directly by you, our customer, and is used solely for the purpose of delivering our services. We do not engage in cold calling or collect data from external sources. Your trust is important to us, and we ensure that all personal details are kept confidential and secure.
For any privacy concerns, you can always contact us via below method:
UKStartups
Berkley Square House, Berkley Square,
London, W1J 5BD, UK
020 3880 8554
info@ukstartups.org